Survivor Stories and ApparelBuilt by Survivors

Returns

If it’s wrong, we fix it.

Something wrong with the shirt

Misprint, a flaw in the blank, damage in transit, the wrong item in the box — email us a photo within 30 days of delivery and we send a replacement. You keep the first one. Shipping it back costs more than the shirt is worth, and we would rather not make you stand in a post office line over our mistake. You pay nothing.

Wrong size

Every shirt is printed when you order it. There is no stockroom to put one back into, so a size exchange costs us the whole garment. We would still rather you had one that fits than one that sits in a drawer. Email us within 30 days of delivery and we will sort it out.

To save us both the trouble: these run slim. If you are between sizes, go up. Sizes run XS to 4XL and every one costs the same.

Cancelling an order

Orders go to production fast — often within a couple of hours. Email us the moment you want to cancel and if it has not been printed yet, we will stop it and refund you in full. Once it is printed, it is a physical object with your words on it, and we cannot un-print it.

What we cannot do

We cannot take back a shirt that has been worn or washed, unless the problem is the printing or the garment itself. We cannot recover a parcel sent to a mistyped address once it has shipped — but tell us anyway, because sometimes we can.

How to reach us

Email hello@wearethrek.com with your order number and, if something is wrong with the shirt, a photo. A person reads it, usually the same day. There is no form, no ticket number, and nobody is going to tell you it is your fault.

Shipping

We ship within the United States and shipping is included in the price — the number on the product is the number you pay. Orders are printed and shipped from the US and usually arrive 5 to 12 business days after you order. Outside the US, take a number and we will tell you the day we can ship to you.

On the record

We are like you. Take a number.

Jason is No. 001. No. 002 is filmed and waiting on a signature. Whoever tells us next is 003, and no number is ever used twice. It costs nothing. It is a count of people who stopped keeping it to themselves.

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Sourced to pageEvery figure on screen is tied to a primary document and a page number.
Signed, not sourced fromNobody appears here without a written release, and the date is published with the story.
No sideNo party, no affiliation. We follow the record and publish what it says, including when it hurts a side we would rather agree with.
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